1. Definitions and identification details

1.1. In this document, the expressions below have the following meaning:

(a)"the Company": DR. STANCU DENTALPRO S.R.L., with the identification details set out in clause 1.2;
(b)"the Clinic": the Dentali dental clinic, a place of business of the Company, located in Constanța, Bulevardul Mamaia no. 223 (Hotel Maryiotis), where the Medical Services are provided;
(c)"the Website": the Clinic's presentation website, run by the Company, with all its pages and language versions;
(d)"the User": any person who visits the Website or sends a message or an Appointment Request through it;
(e)"the Content": all information and materials published on the Website, namely texts, photographs, videos, graphic elements, the Dentali name and logo, and the structure and design of the pages;
(f)"the Forms": the contact form and the appointment form on the Website;
(g)"the Appointment Request": the request sent by the User through the appointment form;
(h)"the Appointment": the time slot reserved for the User once the Company confirms the Appointment Request, in accordance with clause 4.1;
(i)"the Medical Services": the dental care services provided at the Clinic;
(j)"the Price List": the list of fees charged at the Clinic, published on the Website;
(k)"the Treatment Plan": the written document given to the patient after the consultation, setting out the proposed treatment and the cost of each stage;
(l)"the Privacy Policy" and "the Cookie Policy": the documents with these names published on the Website;
(m)"the Terms": this document, as amended from time to time.

1.2. The Company's identification details are as follows:

Name: DR. STANCU DENTALPRO S.R.L.
Trade Register number: J2020001483138
Unique registration code (CUI): 42678280
Share capital: 200 lei
Place of business (the Clinic): Hotel Maryiotis, Bulevardul Mamaia no. 223, 900559 Constanța
Phone: +40 753 415 415
Email: contact@dentali.ro
Opening hours: Monday to Friday, 09:00 to 19:00
Authorisation: Sanitary operating authorisation no. 1227 of 14.07.2026, issued by the Constanța County Public Health Directorate
Regulated profession: The Medical Services are provided by dentists licensed to practise, members of the Romanian College of Dentists (CMSR), registered with the Constanța College of Dentists. The professional title of dentist was obtained in Romania. The profession is regulated by Law no. 95/2006 on healthcare reform and by the Code of Ethics for dentists, which can be consulted at www.cmsr.ro.

2. Purpose of the Website and acceptance of the Terms

2.1. The Website is a presentation website. Through it, the User can read information about the Clinic, the medical team, treatments and prices, and can send a message or an Appointment Request.

2.2. No products or services are sold, no payments are made and no accounts are created through the Website.

2.3. The Content, and the messages and Appointment Requests sent through the Website, do not in themselves create a doctor-patient relationship and do not constitute a contract for the provision of Medical Services. Medical Services are provided only at the Clinic, after a consultation, on the basis of the Treatment Plan accepted by the patient and the patient's informed consent.

2.4. Using the Website implies knowing and accepting the Terms. A User who does not accept the Terms must stop using the Website; the Company can still be contacted by phone or in person at the Clinic.

3. Informative nature of the medical Content

3.1. The treatment descriptions, the answers to frequently asked questions and the blog articles published on the Website are general in nature and educational in purpose. They do not constitute a diagnosis, a treatment recommendation or a medical consultation and cannot replace them.

3.2. The durations, number of sessions, healing periods and results described on the Website are indicative. The appropriate treatment, how it is carried out and the expected result are determined solely by the doctor, after the consultation and the necessary investigations.

3.3. The Content may not be used as the sole basis for decisions about health and does not justify postponing a medical consultation.

3.4. Blog articles reflect the information available on the date of publication and may not be updated afterwards.

3.5. Answers given by the Company by phone, email or WhatsApp before a consultation are also indicative and do not constitute a diagnosis.

3.6. The Website is not an emergency service. Messages and Appointment Requests sent through the Website or through WhatsApp are read only during the Clinic's opening hours. In a medical emergency, call 112. In a dental emergency, the Company can be contacted by phone during the Clinic's opening hours; outside those hours, you need to go to a medical facility that provides emergency care.

4. Appointment Requests and messages

4.1. An Appointment Request is not an Appointment. An Appointment exists only once the Company confirms the Appointment Request, by phone or by email to the User.

4.2. The message displayed after an Appointment Request is sent, including the reference number or the option to add the time slot to a calendar, only confirms that the request was sent. The requested time slot is not reserved until it is confirmed.

4.3. The treatment, doctor, day and time indicated in the Appointment Request are the User's preferences. The Company may offer another time slot or another doctor, depending on availability and the treatment needed.

4.4. The Company responds to Appointment Requests as soon as possible, during the Clinic's opening hours. If there is no response within two working days of sending, we recommend contacting the Company by phone, as the Appointment Request may not have been received for technical reasons.

4.5. A User who cannot attend an Appointment informs the Company by phone as early as possible, so that the slot can be offered to someone else.

4.6. In justified situations, such as a medical emergency or the doctor being unavailable, the Company may change an Appointment. In that case, the Company informs the User as soon as possible and offers another time slot.

4.7. The Forms must be filled in with real and accurate details at which the User can be contacted. Sending a message or an Appointment Request for another person is allowed only with that person's consent or by their legal representative.

4.8. The Forms are intended for persons aged 18 or over. For a minor, the Appointment Request is sent by a parent or legal representative, who accompanies the minor to the Clinic. Minors are treated with the consent of the parent or legal representative, as provided by law.

4.9. In the notes field of the appointment form, enter only information that is useful for arranging the Appointment. The processing of data sent through the Forms, including health information, is described in the Privacy Policy.

4.10. The WhatsApp button opens a conversation in the WhatsApp app, a service provided by a third party under its own terms of use and privacy rules.

5. Prices

5.1. The Price List contains the fees charged at the Clinic for each procedure, valid on the date they are displayed. Prices are expressed in lei.

5.2. The Price List shows the fee for each procedure, not which procedures are needed in a specific case. The total cost of a treatment depends on the diagnosis, on the number and complexity of the procedures and on the materials chosen. Consequently, until the consultation, any calculation based on the Price List is indicative.

5.3. After the consultation and before treatment begins, the patient receives the Treatment Plan in writing, with the cost of each stage. The patient owes the prices set out in the Treatment Plan they have accepted.

5.4. If, during treatment, the clinical situation requires the Treatment Plan to be changed, the patient is told the reason and the new cost before treatment continues. No additional procedure is performed without the patient's consent.

5.5. "From" prices shown on the Website's service pages indicate the starting fee for that treatment. Where the Price List shows a range, the exact amount depends on the option chosen and is communicated to the patient before the procedure is performed.

5.6. The all-inclusive prices shown for rehabilitations on 4 or 6 implants cover only the procedures listed next to them. Procedures that are not listed, such as bone grafting where needed, are paid separately according to the Price List. Whether such a treatment is needed is determined only after a consultation and investigations.

5.7. The Company may update the Price List. Changes apply only to the future. Treatments already under way are charged at the prices in the accepted Treatment Plan, under the conditions set out in it.

5.8. If, through an obvious error, a wrong price is displayed on the Website, the Company communicates the correct price before the consultation or treatment, and the person concerned decides whether to accept it.

5.9. Medical Services are paid for at the Clinic. If payment in instalments is available for a treatment, its conditions are communicated to the patient at the Clinic before treatment begins.

6. Images and patient opinions

6.1. The photographs published on the Website, including "before and after" photographs, are meant to illustrate what a treatment involves. They are not a promise or a guarantee of the result of any treatment. The result depends on each patient's clinical situation, state of health and adherence to the doctor's recommendations.

6.2. Patient opinions published on the Website or referred to by it, such as the reviews on the Clinic's Google profile, express their authors' personal experience and do not guarantee any particular result.

7. Intellectual property

7.1. The Content belongs to the Company or is used with the consent of the rights holders. The Content is protected by copyright and related rights legislation and, where applicable, by trademark legislation.

7.2. The User may view the Website, save or print pages for personal use and share links to its pages.

7.3. Without the Company's written consent, the following are prohibited:

(a)reproducing, distributing, publishing or modifying the Content, in whole or in part;
(b)using the Content for commercial or advertising purposes;
(c)using the name or image of the Clinic's doctors and staff;
(d)using the Dentali name or logo in a way that suggests a connection with the Company or the Clinic;
(e)automated or systematic extraction of the Content.

7.4. The exceptions provided by law, such as quoting short extracts with the source indicated, continue to apply.

7.5. Requests concerning the use of the Content should be sent to contact@dentali.ro.

8. Rules for using the Website

8.1. The Website may be used only for the purposes for which it was created: information, contact and sending Appointment Requests.

8.2. The following are prohibited:

(a)sending false Appointment Requests or messages, repeating them abusively or sending them in another person's name without that person's consent;
(b)sending illegal, offensive or advertising messages through the Forms;
(c)unauthorised access to the Website's systems, interfering with its operation or security, or introducing harmful software;
(d)using automated means to submit the Forms.

8.3. The Company may decline to act on messages and Appointment Requests that breach these rules and may restrict access to the Website for persons who breach them.

9. Third-party links and services

9.1. The Website contains a Google Maps map, a link to the Clinic's Google profile, a WhatsApp button and links to the Clinic's pages on Facebook, Instagram and TikTok.

9.2. These services are provided by third parties under their own terms of use and privacy rules. The Company does not control them and is not responsible for how they work or for material published on them by other people.

10. Operation of the Website and limitation of liability

10.1. The Company takes care to keep the Content accurate and up to date and the Website running without interruption. However, the Company does not guarantee that the Website will always be available or free of errors. The Company may change, suspend or withdraw parts of the Content or features of the Website at any time.

10.2. Inaccurate information noticed on the Website can be reported to contact@dentali.ro so that it can be corrected.

10.3. Nothing in the Terms excludes or limits:

(a)liability for the Medical Services, which is governed by law;
(b)liability for harm to life, physical or mental integrity or health;
(c)liability for damage caused intentionally or through gross negligence;
(d)the rights granted by law to consumers and patients.

10.4. Within these limits, the Company is not liable for:

(a)the consequences of decisions taken solely on the basis of the Content, without a medical consultation;
(b)interruptions, errors or delays not attributable to it, such as those of the internet network, the hosting provider or the User's device;
(c)Appointment Requests or messages not received for technical reasons not attributable to it;
(d)the operation of the third-party services mentioned in clause 9.

11. Personal data and cookies

11.1. The processing of Users' personal data, including data sent through the Forms, is described in the Privacy Policy. Information about the cookies and similar technologies used by the Website is contained in the Cookie Policy.

12. Complaints and dispute resolution

12.1. Complaints about the Website or the Medical Services should first be addressed to the Company: by email to contact@dentali.ro, by phone on +40 753 415 415, or in person at the Clinic. The Company replies in writing within 30 days at most.

12.2. A person who is not satisfied with the reply may contact, depending on the subject of the complaint:

(a)the National Authority for Consumer Protection (www.anpc.ro), for consumer protection matters. For disputes within the scope of Government Ordinance no. 38/2015, the alternative dispute resolution (ADR) procedure is available at https://reclamatiisal.anpc.ro. Under the ordinance, the ADR procedure does not apply to health services provided to patients by medical professionals;
(b)the Constanța College of Dentists, for matters concerning doctors' professional conduct;
(c)the Monitoring and Professional Competence Committee for malpractice cases, set up at the Constanța County Public Health Directorate, if they consider they have suffered harm as a result of a medical act;
(d)the National Supervisory Authority for Personal Data Processing (www.dataprotection.ro), for matters concerning personal data.

12.3. None of these routes limits the right to go to court.

13. Governing law and competent court

13.1. The Terms are governed by Romanian law. For a User who is a consumer habitually resident in another state, the choice of Romanian law does not deprive them of the protection afforded by the mandatory rules of that state's law, under Regulation (EC) No 593/2008 (Rome I).

13.2. Disputes that cannot be settled amicably are resolved by the courts having jurisdiction under the law. The Terms do not limit the consumer's right to bring an action before the court of their place of residence.

14. Changes to the Terms

14.1. The Company may update the Terms when the Website, the Medical Services or the legislation change. The version in force is the one published on the Website; the date of the last update is shown at the top of the page.

14.2. Changes apply from the date of publication, to subsequent use of the Website. They do not affect Appointment Requests already sent or Treatment Plans already accepted.

15. Final provisions

15.1. If a provision of the Terms is declared void or unenforceable, the other provisions remain valid.

15.2. The Website is available in several languages. In the event of any difference between versions, the Romanian version prevails.

15.3. Questions about the Terms should be sent to contact@dentali.ro.

DR. STANCU DENTALPRO SRL · CUI 42678280 · J2020001483138 · Aleea Orhideelor 10 A, Bl. M1, Et. 5, Ap. 124, 900517 Constanța, jud. Constanța · contact@dentali.ro